If I'm looking for a product to solve a specific problem, I will trust the kind of salesperson I've dealt with before and who has indicated that they are interested in helping me solve my problems. I don't trust the kind of salespeople who aggressively push products on me just to get rid of them. I understand and accept that salespeople need to make a living and that it is in their (at least short-term) interest to sell as much as possible regardless of whether or not the customer will be satisfied.
But I have had varied experiences with salespeople. Some of them really seem honest. For example, when we went shopping for skates for my kid last week, we found suitable ones at a sports store. When we asked if they could sharpen the blades for us and how much that would cost, they told us that their machine was broken at the time and that it wasn't a really good idea to use it anyway. They advised us to go down to an ice hall and have it done there because they can do it more cheaply and with high-quality tools because they do it all the time for the ice hockey players and figure skaters who can't have poorly sharpened blades. It was very clear to me that that the salespeople at the store were really on our side. Guess which store we will be going first whenever we need sports equipment from now on?
I don't usually trust salesperson making the first move to sell his/her product to the public or even to me. I go by trusting someone who deliberately explains well his/her work or what is he/she selling or things that I wanted. I always try to ask questions that I already know how to deal with just to know if the salesman/saleswoman have the full knowledge about his/her work. Additionally, I also consider the confidence of the seller where it will show that personality attracts attention and sales.... You just have to look onto their eyes while they're talking.
I usually don't like salespersons because most are pushy. I just want to be left alone and when I need something I'll ask them. When I do need their help, I expect to be treated like a human being. Not some number. A salesperson should know a lot about the product that they're selling. They should be able to answer almost all my questions. Of course they can't know everything and that's alright.
Good service when buying a product is important. But the service after you bought something is even more crucial. Problem with delivery? Broken? Not what you hoped for? Anything could happen. Customers like cheap prices but they love good service. If you treat them right, they will reward you back. It will not always end up with the customer buying the product but good feedback is very worthy too. If they say I gave them good advice and that I was very friendly then they just made my day!
So to summarize, A salesperson needs to be friendly and ethical when dealing with a customer. If you do that, you'll be gold!
I rarely talk to salespersons when I'm shopping because most of the time, I know what I want and I know where to get them. But when I am unsure, I only listen to salespersons who asks questions first before doing their sales pitch. I am most likely to believe them if they give me a variety of choices. If they show that they understood what I am looking for (meaning they listened to me when they asked me as a sign of sincerity) and if they show knowledge about the options they are offering. It is a plus factor if they are able to give me the pros and cons of the choices they are giving to help me decide. And most importantly, that salesperson will most likely close the sale if they gave options or information about aftersale transactions (warranty, customer/technical support, etc.)
Research shows that for a sales person to be succesfull they can go two routes, and it depends on the buyer:
- If the buyer doesn't know a lot about the product he/she wants to buy, the seller can convince that person with 'simple' arguments, like 'I use this too' or 'Look, it can be bought in 4 colours!' - also the way the salesman looks, very cool outfit, a nice smile, etcetera will help convince the buyer.
- If the buyer does know a lot about the product already, the seller can't get away with this tactic. Instead they have to be very specific about their information and show the buyer that he/she knows the differences between different products even those that are already very similar.
So in short there's no one 'way' to convince a buyer as a salesperson, it's a matter of finding out who is your customer first and then adapt your strategy.
I don't like pushy salespeople. If a salesperson tries entirely too hard to sell me something, it is likely I will purchase nothing.
It is easy for me to pick up on certain human traits or characteristics, one of these traits being greed. If I sense the salesperson is greedy, and just trying to make the best sale for commission, I will likely buy nothing.
The salesperson who appeals to me, (and these people can be quite rare) are the one's who are in it to help the costumer. The one's who see a person trying to fulfill a need, and want to assist the person's need in a helpful selfless manner, not someone who is trying to simply line their pockets.
Sometimes when a salesperson is extremely helpful, and doesn't appear as greedy, I will often end up purchasing more than I had even planned, because of a good rapport between the two of us.
A good salesman, knows how to sell him/herself, first and foremost.
I hope this answer helps.
I don't trust most of salesperson because most of them uses flowery words. It's up to us consumers because we are the targets of these salespeople. Purchasing depends on the buyers' behavior. If a person is impulsive, he or she will likely get victimized by abusive salespersons.
I used to be impulsive then, but gladly I am able to control myself when it comes to purchasing. I don't immediately believe in someone who's very good at talking. I have to observe him. But of course, there are salespersons who knows what they are using, and understand what they are selling. So before I'll buy something, it would be good to research first so I have an idea about the prices and uses of the product. I will observe the salesperson how will he respond in my questions before deciding to buy.
1. My wife.
2. A guy in a giant cartoon outfit.
3. Telemarketers and used car salesmen. NOT.
Though in all honesty...
I’ll simultaneously DISTRUST, knowing full-well they have an invested agenda, AND trust them - to be susceptible to manipulative tactics and be working for THEIR interests before MINE.
When I purchase something I have already done my homework. I know market prices etc and what I need to spend that makes perfect sense for the deal to happen.
I will trust the salesperson when he is working with me to make the deal happen. If he is prepared to negotiate and not stick to what he/she wants to sell it for. I will lay my cards on the table and it is about how well they negotiate.
I do not trust salesmen for the most part. I mean it is their job to get me to buy a product. They will never tell me a downside becuase then I may not buy it. I ussually do my own research and then after that I ussually go back to the most friendly salesman I talked too.